"tam" Terms and Conditions

These terms and conditions shall form an integral part of using Tam digital banking service by the customer (natural person), for the purpose of opening any type of account(s) and/or get the benefit of any of the services and products offered by "Kuwait Finance House” through the Tam digital banking service mobile application.

By agreeing to these terms and conditions, the customer acknowledges that he/she has reviewed these terms and conditions and that he/she has been given a sufficient time to read these terms and conditions, understands it, agreed to be bound by and to apply it to all the type of account(s) which will be opened or any service or product that the customer wishes to benefit in the bank. The bank shall have the right at all times, to amend these terms and conditions, these amendments shall be effective after the amendment is published in accordance with the procedures followed by the bank with the new amendments.

First – General Terms and Conditions of Tam Digital banking Service-

Definitions: The following terms shall have the following meanings:
1. Bank: Kuwait Finance House
2. Tam: Is a digital banking service application established in the State of Kuwait and offers digital banking services. Tam and its logos, trademarks, and all rights in those trademarks, is owned solely by Kuwait Finance House, herein referred to as ‘bank’ and the customer shall not use or copy the trademarks owned by Kuwait Finance House.
3. Customer: is a person who holds an account(s) with the bank, accepts these terms and conditions, and uses a mobile device to access the Tam mobile application and undertakes any banking transactions through the tam mobile application and tam.bank.
4. Account or account(s): The customer’s Tam account at the bank and any other banking products the customer may have at the bank.
5. Help center: Is the telephone and WhatsApp service number 1803000 through which the customer may communicate with the bank in order for the bank to receive any complaints related to the customer’s transactions, inquiries regarding account(s) balances, and to conduct certain banking transactions via telephone.
6. Payments: The payments that the customer desires to make by using the Tam mobile application which facilitates the debiting of the customer’s account(s).
7. Mobile or Mobile Device: The mobile telecommunications device(s) owned and under the control of the customer and through which the Tam digital banking service is accessed and utilized by the customer.
8. Mobile Application: The Tam mobile application through which the customers can check balances, undertake account(s) transactions, make payments, and conduct other banking transactions through a mobile device that supports the Tam mobile application service.
9. Website: The website with a domain name www.tam.bank owned and controlled by the bank.
10. Merchant: Any individual, establishment, company, or legal entity who or which accepts to deal with the cards.
11. Tam reward program: The reward program run by Tam pursuant to which customers earn reward points by performing transactions through his/her Tam eligible cards and services and then redeeming the earned points for different rewards.
12. Points: Tam reward points are the points accrued by a program customer based on certain behavior.
13. Bonus points: The points that are earned on promotional activities.
14. Reward: Specified goods or services to be provided by Tam or a partner of the program to a customer in exchange of points.
15. Partner: A provider of goods or services which is participating in Tam rewards program.
16. KD: Kuwaiti Dinar.
17. OTP Code: (One Time Password) A four-digit number sent to the customer at key interactions.
18. Tam reward platform: A platform offered by Tam to its customers as a customer login portal which is not limited to access reward redemption options.
19. Eligible Transaction: Any transaction made on the customer’s account(s) which the bank identifies as eligible to accrue points.
20. Terms & Conditions: The Tam digital banking service terms and conditions including the ones communicated by the bank from time to time to the customers.
General terms and conditions
1. Customer declares he/she is the ultimate beneficiary (true beneficial owner) of the account(s) held with the Bank.
2. According to the approved fees and commissions list, the customer acknowledges that the bank has the right to impose new fees/commissions, or to fulfill or modify the existing fees/commissions or modify the terms and conditions of some or all services/products after informing the customer by any means of communication including electronic communication. The customer, hereby, authorizes the bank to collect such fees and commissions and debit it from any of the customer’s account(s) without the need to obtain the customer’s consent, and to notify the customer later. The bank has the right to demand the customer to immediately settle the debit balance.
3. The customer acknowledges that the information provided for opening the account are correct and accurate. The customer undertakes to notify the bank of any change made to the information provided and undertakes to provide any additional information required by the bank. The customer shall provide the bank with such information within a maximum period of 30 days from the date of change or from the date of the request.
4. The bank shall have the right at any time and without any prior notice or objection to effect set-off between all the account(s) of the customer to settle the debts owed to the bank, and the customer agrees to consider all account(s) opened in his/her name at the bank as an integral part and shall be deemed securing fulfillment of all the customer’s obligations towards the bank. The natural individual customers will be notified of the set-off procedure later.
5. The bank shall have the right ,immediately and without notice, to freeze all account(s) of the customer and any account(s) of other parties that is related to the customer account(s), if the customer’s name is indicated on the lists issued by the sanctions committees of the Security Council or the local lists issued by the Committee for the implementation of United Nations Security Council resolutions under Chapter VII of the Charter of the United Nations on terrorism and the suppression of the Financing of Terrorism, which was formed by ministerial Decree.
6. The bank shall have the right, at any time and without prior notice or objection, to close the account(s) of the customer and its associated parties, if the customer’s name is included in any sanctions lists used by the bank.
7. Customer agrees that he/she will fully cooperate with the Bank in its discreet inquiries relating to Know Your Customer (KYC) data including any current or past transaction(s) conducted in customer account. In this regards, customer will submit any supporting information or document as requested by the Bank within the allotted timelines.
8. Customer authorizes the Bank to share his/her KYC information including transactional information as requested by a correspondent Bank relating to his/her executed transaction(s) using official channels with no legal recourse or financial repercussion on the Bank.
9. The Bank reserves the right to reject an application for opening accounts without providing reasons if it conflicts with its internal policies.
10. The Bank reserves the right to intercept/reject any transaction(s) it deems contradicting with the Bank policies.
11. The customer agrees that the bank shall have the right to claim from the customer any amounts credited to his account(s) by mistake with its obligation to pay and repay it in the manner and in the dates specified by the bank.
12. The customer can use the deposit and withdrawal methods that may be introduced when the necessary conditions are met.
13. The bank has the right to refuse or to accept deposits in any account or to set limits on the amounts that can be credited to the account.
14. Any modification or correction on the restrictions signed by the responsible officer shall be deemed effective and valid, and the customer may not claim the value of the erroneous deposits in his or her account and he /she will authorize the bank to make and record all correction restrictions on the account.
15. The bank is not legally responsible for any error unless it is proved that it is the result of negligence.
16. The relationship between the customer and the bank shall be governed by the provisions of the laws in force in the State of Kuwait and without contradiction to the provisions of the Islamic Sharia‘a and in accordance with the provisions of the bank.
17. The customers authorize the bank to request the general Authority for civil information to provide legal information related to the customers and any changes that have occurred to update his/her information. without any liability to the public authority for civil information or to the bank.
18. The customer acknowledges his commitment to all provisions of Law No. 106 of 2013 on combating money-laundering and the financing of terrorism, and the instructions of the supervisory authorities in this regard.
19. The customer agrees to read and deal on his/her account(s) and correspondence with the bank through electronic means of communication or telephone service as an alternative to the written correspondence unless the customer has instructions stating otherwise.
20. The customer agrees to accept the provisions of Law No. 20 of 2014 concerning electronic transactions and it’s implementing regulations in a matter not contrary to the provisions of Sharia.
21. Upon accepting this terms & conditions with the bank, the customer agrees to accept the oral approvals to complete the non-financial transactions.
22. The customer acknowledges that he/she is aware of the events that the bank may exclude the confidentiality of customer information and data, namely:
  1. in the events of which information is disclosed with the written consent of the customer.
  2. in the event of which customer information must be disclosed in accordance with applicable laws and legislations within the laws and legislations in force by the regulatory authorities which the bank is subject to, including the Foreign account(s) Tax Compliance Act ““FATCA" and the common reporting standard.
23. The customer irreversibly authorizes the bank to enter the account and provide the data contained in it to any relevant entity requesting it to carry out the process that the customer wishes to perform.
24. The customer authorizes the bank to modify its data on the system in accordance with the official documents of the customer and authorizes the bank to address the relevant authorities in the country to request the necessary documents.
25. The customer is not entitled to request issuing a checkbook.
26. The customer is entitled to request issuing a prepaid card for this account.
27. Customers cannot request other products provided by Kuwait Finance House such as KFH credit cards, KFH financing services, KFH account(s), and term deposits. Upon the customer’s requests for these products, the customer shall be required to migrate to other packages within Kuwait Finance House product suit by completing the KFH application forms related to those products and carrying out the current procedures for those products for new customers.
28. The rest of account(s) general terms & conditions at the bank are applicable on this account.
29. Tam is committed to protecting the privacy and security of your personal information. Our Privacy Notice describes the collection and use of customer’s banking related personal information in accordance with our obligations under privacy and data protection regulations. The full Privacy Notice can be found at tam.bank Privacy Notice.
30. The customer must call the Help Center number 1803000 in order to initiate the request to close their account. The customer must ensure that the balance in their account and/or prepaid card is 0 when the account closure request is made and must remain 0 for the request to be successful.
31. These terms and conditions have been drafted in both the Arabic and English language and in the case of any discrepancy between both languages, the Arabic language shall prevail.

Second – Terms and Conditions of account(s) –

Tam account is a wakala savings account in Kuwaiti dinars. This account is for individuals only. This account is opened digitally through a Mobile Application only, without the need to physically sign the account opening form. The account’s funds are invested based on Shariah principle “Wakala Investment”, in which the customer will be promised with an expected investment returns percentage. The customer will delegate the bank to invest the funds deposited under his disposal in the bank’s investment activities in the way bank finds appropriate. The bank will act on the customer’s behalf when it comes to managing his investment activities including self-contracting or with any other parties.
The minimum opening age for the account is 15.
The funds of the Tam account are invested based on Shariah principle “Wakala Investment” and the customer’s approval of all investments conditions before opening the account.
The bank will inform the customer with the expected profit rates at the account opening stage and obtaining the customer’s approval.
In case of a change in the expected profit rates for the account, the bank will notify the customer with the new percentage through the usual means of communication, including the Mobile Application, website, and social media channels.
The bank shall invest 100% of the funds of the Tam account based on Sharia principle “Wakala Investment” and the bank has full discretion to act as deemed suitable in order to achieve what is in the interest of both parties, including determining the means and scope of investment.
Profits shall be calculated on the daily balance in the account.
The bank determines the minimum profit rate in the Mobile Application.
The profits will be credited to the same account at the end of each financial quarter.
The customer authorizes the bank to invest profits realized once they are credited into his/her account.
In case the actual profits is higher than the promised rate to the customer, the customer renounces this profit increase in favor of the bank as an incentive.
The bank undertakes to work towards achieving the agreed pre-promised profit rate mentioned during the onboarding/Account opening stage and shall be liable to compensate the customer by the actual damage suffered in the event of error, negligence and violation of his role as an agent, and the bank guarantees the shortage of the same value.
Upon successful onboarding, the customer will be issued a virtual debit card linked to Tam account for withdrawals and deposits, as well as transfers. Physical card can be requested through the Mobile Application.
This account is subject to the bank’s internal decisions, which define all account(s) related to the associated operations.
The account(s) is considered dormant if the customer did not make any transaction/movement on the account for one year regardless of the account’s balance. The bank retains the right to remove the dormant status and activate the account to cover any obligation on the customer without prior consent from the customer and/or his/her legal representatives.

Third – terms and conditions of Payments and Transfer –

This account allows customers to transfer, request and, receive money from other customers using the Mobile number and/or nickname to share ‘transfer link’ or by adding other Tam customers only as beneficiary. The customer acknowledges that by using this service, other customers will be able to view his personal information like picture, nickname, and Mobile number and therefore, customers can stop this service at any point of time.
Customers are obliged to remain within the account limits for monthly account balance as instructed by CBK and published through the Mobile Application, website, and social media. The customer’s credit balance in the account(s) opened via Tam Mobile Application shall not exceed three thousand Kuwaiti Dinars. This limitation shall be subject to be amended at the bank’s discretion from time to time.
The bank shall have the right to refuse credit transactions into the account in the event that such deposits will lead to exceeding the maximum account balance limit. However, there are few exceptions such as - Allowances, refunds, profits, and reward cash back.

Fourth – terms & conditions of Debit Card –

The customer hereby acknowledges that the PIN code for Debit Card is known only to himself/herself following choosing the same by himself/herself through the device specified for such purpose or through the Mobile Application. customer further acknowledges that the Debit Card can be used without PIN code in some points of sale (“POS”) for purchases outside the State of Kuwait. The Debit Card shall - at all times – be deemed property of the bank, and the bank shall have the right to cancel its use and PIN code, or cease its usage or refuse its renewal, at any time. The bank shall not be responsible as a result, thereof, and the customer shall immediately return the Debit card to the bank upon its cancellation.
The customer undertakes to protect the Debit Card and the confidentiality of its PIN code and confirms his/her responsibility for all withdrawals and transactions to be made inside or outside the State of Kuwait by using such Debit Card with or without the PIN code and undertakes not to expose the Debit Card or its PIN code to the risks of being lost, will not cause the change of the details of the Debit Card and will not cause damage, thereof. The customer shall be liable for all damages caused by having the Debit Card or its PIN code kept in the hands of any of his/her followers or a third party. The customer shall be responsible for any liability caused by the loss either of the Debit Card or its PIN code, its theft, forgery leakage of information on it or the improper use, thereof; and shall take all legal procedures required and inform the bank immediately in writing in order for the bank to take the appropriate action. In any case, the customer shall remain responsible for any withdrawals or transactions to be made by using such Debit Card and its PIN code until the date of informing the bank, thereof.
The customer may use his/her Debit Card – whether with or without PIN code – to electronically transfer funds at POSs or on the internet for purchase of goods or services which payments thereof are guaranteed and irrevocable. Purchase of goods or services by using the Debit Card – whether with or without PIN code - at POSs or through the internet, shall be at the risk and sole responsibility of the customer and the bank shall neither guarantee nor be held responsible in this respect whether towards the customer or any Merchant. The bank shall not be involved in any objection by the customer regarding such goods or services irrespective of whether such objection is due to non-receipt of goods or services, delay in delivery, product defects, or any other reason whatsoever; and the bank shall not be responsible for any loss or damage, whether directly or indirectly, arising therefrom. Furthermore, the bank shall not be deemed party to any dispute that may arise in this respect between the customer and the Merchant. The customer shall in all circumstances be responsible – despite his/her objection or dispute – towards the bank for all amounts, expenses and commissions debited to his/her account(s) with the bank.
If the Debit Card envelope is not received within (60 days) from the date of its issuance/renewal, the customer authorizes the bank to destroy the card with a charge (issue/reissue) directly from the customer’s account without his/her consent.
In case of the loss of Debit Card, the customer must inform the bank immediately to cancel and to issue a new Debit Card with new fees.
The customer shall be liable towards the bank for any loss or damage resulting from: the use or misuse of the Debit Card - whether with or without PIN code- through contacting the Help Center through the Mobile Application; any unauthorized use of the debit Card – whether with or without PIN code; or the customer’s violation of the Terms and Conditions relating to the Debit Card. The customer hereby undertakes to compensate the bank for any such loss or damage.
The bank shall not be responsible for any loss or damage caused directly or indirectly as a result of a technical error or breakdown in the ATMs, or the Internet or the refusal of the card from any such machines or POSs, or the banks or the seller of the goods or the service provider (the “Merchant”).
All withdrawals and transactions made by using the Debit Card – whether with or without PIN code - shall be recorded on the customer’s account(s) specified in the application or any other account(s) of the customer with the bank in accordance with the bank’s applicable regulations. The bank shall have the right to deduct the debited balance from the credited balance of any other account(s) of the customer with the bank. The statements related to withdrawals or transactions made by using the Debit card – whether with or without PIN code – shall be deemed conclusive evidence of the bank’s rights against the customer.
All amounts due by the customer as a result of issuance and usage of the Debit Card shall be calculated in Kuwaiti Dinars, and for this purpose, any amounts relating to any transaction made in foreign currency, shall be converted into local currency (Kuwaiti Dinar) at the selling spot rate of Kuwaiti Dinar then applicable at the bank against the foreign currency on the date the bank receives statement of such amounts. All amounts shall be recorded on the account connected to the Debit Card in addition to a percentage determined by the bank with a maximum of 2.75% of the value of the transaction made outside the State of Kuwait, and the customer hereby acknowledges and approves the same. The added percentage represents costs linked to the Debit Card transactions processed outside the State of Kuwait, such as mandatory costs, settlement costs and mandated costs, as well as to cover risks of foreign currency exchange rate volatility and losses associated with fraud and forgery.

Fifth – terms & conditions of Rewards –

These Terms and Conditions govern the use of Tam Rewards program, the collection of Points, the customer of Tam Rewards Program, redemption, and the use of Mobile Application.
Tam Rewards Program is subject to modification, cancellation, variation, or limitation to any benefits or features at our sole discretion, without any prior notice to you or liability on our part.
All customers are automatically enrolled to Tam Rewards program.
Customers who own multiple eligible debit or prepaid cards will have all the cards accumulating under one account.
If in the sole opinion of the bank, a customer is misusing Tam Rewards program (such as selling points, fraud, false claim of missing points, etc), the bank may suspend or terminate the provision of Points to the said customer with immediate effect. In such cases, the bank may also, at its discretion, cancel the Points that have already been accrued.
The Rewards account status follows the customer account status, if the only card a customer owns was frozen by the bank for any reason or is not eligible to perform a purchase transaction, the customer status will change to “Deactivated” and will be unable to redeem or earn new Points until the bank activates the account status again. The same applies if the required customer information (KYC) is not updated / valid on the system. This is a regular procedure and customer shall initiate the update process regularly or whenever there is a change in his financial profile.
In any case, once the customer is subscribed in the Tam Rewards program, the customer gives the bank the right to provide the Partner(s) with any details required by the latter without any responsibility whatsoever on the bank.
The customer shall be responsible for advising the bank of any change of his security details and address and shall be responsible for ensuring that the customer’s Points are properly credited. If proper credit of such Points does not appear on the Statement, the customer should inform the bank and provide supporting documents where necessary.
Any customer who holds one of the following cards or account(s) is eligible to be a Tam Rewards customer:
1. 1. Tam account(s) and Cards. The list is subject to change without prior notice
Tiers Tam Rewards is a three-tiered program depending on the points balance.
1. 1. Tam reward tiers are (Super Hero, Hero, and Solo).
Tam Rewards tier is not influenced by customer card type.
If customer has student allowance/salary with the bank additional ‘salary’ tier will be assigned. They will be granted higher points multiplier scheme subject to points balance.
Tier Super Hero:
1. 1. Balance Greater Than or Equal to 25.000 Points
  2. If customer has salary/student allowance salary identifier will be earned. Salary Identifier allows customer to earn with more multiplier.
Tier Hero:
1. 1. Balance Greater Than or Equal to 10.000 Points
  2. If customer has salary/student allowance salary identifier will be earned. Salary Identifier allows customer to earn with more multiplier.
Tier Solo:
1. 1. Balance Greater Than or Equal to 0 Points.
  2. If customer has salary/student allowance salary identifier will be earned. Salary Identifier allows customer to earn with more multiplier.
Point Attributes
1. 1. Points have an expiry after 24 Months starting from the date of issuance.
  2. Bonus Points have an expiry after 24 Months starting from the date of issuance
  3. Points can only be earned, held, transferred or redeemed as set out in these terms & conditions. Any other use, award, sale, exchange or transfer of Reward Points, or attempt to do so, is a serious breach of these terms & conditions. Any Tam Reward Points not earned and held in accordance with these terms & conditions will be invalid and cannot be redeemed for Rewards. Any such Tam Reward Points on a customer account will be deducted and, if they are redeemed, we will cancel the relevant Rewards.
  4. Tam Points have no cash value.
Point Accrual
1. 1. The spending of a Program customer is the spending of his eligible card under the customer’s account
  2. The basic earn scheme of every 1 KD spent is 10 points.
  3. Earning fraction of Point is allowed. Example “1.2 KD = 12 Points”.
  4. The minimum amount to spend to start earning Points is 1 KD or the equivalent in foreign currency.
  5. All Tiers can earn Points on any POS or e-commerce transaction worldwide with their eligible cards.
  6. Salary/Student allowance identified tiers can earn 20 points for every 1 KD spent.
  7. Bonus Points can be earned on predefined promotional campaigns such as (Double your points this Friday, x5 points for transactions abroad, etc)
  8. Bonus Points can be earned on Enrolment as Welcome Points to Tam, Referral Points via sharing content and app download link, activating virtual prepaid card, transfer salary or student allowance.
  9. Promotional campaigns allow to earn bonus Points on a single or combination criteria, such as (purchase at a specific merchant etc.)
  10. Points balance will be dependent on the processing timeframe of the transactions and might take several days to be reflected.
  11. Customers with basic and supplementary cards earn Points in a single pool, which is the Basic cardholder’ reward pool, and can redeem from the same reward pool. The basic cardholder is the sole person entitled to burn these points and is the ultimate holder of the account.
  12. Where an eligible transaction has been cancelled / reversed/ refunded / etc., the bank will deduct the relevant Points accrued as a result of the said reversal / refund / etc. having occurred.
  13. For customers having multiple eligible cards with the bank, the Points earned on each card will remain in the account if the customer has at least One active card and the account and card status are in good standing.
Qualifying transactions do not include the following transactions:
1. 1. Balance transfer
  2. Fees of any type
  3. Non-transaction or non-purchase activity
  4. Cash withdrawals
  5. Transactions reversed by the merchant
  6. Any other transactions determined by the bank from time to time at its sole and absolute discretion.
Point Multiplier
1. Customers who have Salary Transfer or Student Allowance Transfer to Tam have a fixed multiplier of x 2 (1 KD Purchase = 20 Points) on all eligible transactions.
2. Customers who does not have salary or student allowance have fixed multiplier of X1 (1 KD Purchase = 10 Points) on all eligible transactions.
3. Participating partners could offer a variable multiplier depending on Merchant agreement (i.e., x1, x5, x10, etc.).
4. Tier multiplier and participating Merchant multiplier works in parallel. Both multipliers can be activated for the same transaction.
5. For first time redemption, program customers should activate their account(s) via Tam Mobile Application.
6. Fraction of point is not redeemable. Points can be redeemed only as a natural number (example: 1000,1,200, etc.) and in the format or brackets / denominations designed by Tam Rewards program.

All Rewards are nonrefundable / non-cancellable and are subject to applicable terms and conditions (including redemption expiry, booking requirements, cancellation restrictions, warranties, and limitations of liability) of the Reward’s suppliers and/or Merchants.
The number of Points required to redeem any Reward can be found on the Tam Mobile Application and may change without prior notice.
Once a Reward has been redeemed, it cannot be returned or exchanged for Points or other Rewards and might have an expiry date set by the bank or the providing partner.
The bank may at any time and without notice alter the number of Tam Rewards Points required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.
The bank cannot be held liable for any loss, theft, damage or unauthorized use of customer’s OTP Code or Reward.
It is the customer’s responsibility to ensure the OTP / reward is not compromised, shared with anyone, or mishandled. Any loss resulting from the unauthorized use of the customer’s OTP/ reward is the customer’s sole responsibility.
A customer might have to enter his/her OTP Code when conducting a redemption transaction in Tam Rewards program. Additional security questions may be asked during the redemption request.
The Rewards offered by the bank for redemption may, at the discretion of the bank, be amended from time to time.
A customer has to maintain clean credit & payment history with the bank against the services and products. Delinquency and blockage of Cards / account(s) will lead to cease point redemption until customer’s payment behavior is normalized.
Only points that are registered in Tam Rewards account, at the time of redemption, are eligible for redemption. Tam records shall be conclusive evidence in respect of the number of points registered and credited to a customer and available for redemption.
Point Redemption Channels
1. 1. Points can be redeemed through the following channels:
    1. Tam Mobile Application Rewards section.
Point Redemption Options
1. 1. Points can be redeemed against the following options:
    1. e-Voucher (Eligible for Tier Super Hero, Hero and Solo customers): use e-Voucher at participating partners.
      1. The minimum amount to redeem a payment e-Voucher is 1,000 Points.
      2. The payment e-Voucher is validity set by the bank is 6 Months.
    2. Online Shopping (Eligible for Tier Super Hero, Hero and Solo customers): Redeem Points for various offers from Tam Rewards Online Shopping partners.
      1. The deal e-Voucher usage is limited to the offering Merchant
      2. Each deal e-Voucher has its own Terms and Conditions & validity date as agreed with the offering Merchant.
      3. Program customer is allowed to Redeem 1 unique deal per Online Shopping Merchant per day from the Rewards catalogue.
    3. Points Exchange (Eligible for Tier Super Hero & Hero customers): Exchange Tam Rewards Points with a 3rd party loyalty program.
      1. The point exchange with a 3rd party loyalty program will be processed within 30 days after customer’s confirmation.
      2. If the point exchange failed (example: not a valid customer code), the customer will get back all the transferred Points.
      3. The minimum amount of Points to exchange is set for every partner.
    4. Points Transfer (Eligible for Tier Super Hero & Hero customers): Transfer your Points to any eligible Tam Rewards customer
      1. Customers who are not in Tier Super Hero or Tier Hero and are only in Tier Basic are only eligible for the following redemption options:
        
        e-Voucher from participating Merchant
        
        Online Shopping
    5. Customers who are Tier Basic are not eligible for the following redemption options:
      1. Point exchange with 3rd party program
      2. Point transfer
    6. Travel catalogue (Eligible for Tier Super Hero & Hero customers): Redeem Points for a flight ticket, Car rental, or Hotel booking through Tam Rewards Travel catalogue.
      1. Currently, customers are allowed to pay for a booking with points only.
      2. Travel catalogue has its own Terms and Conditions that can be found in Tam Mobile Application Rewards section.
    7. Donate to Charity (Eligible for Tier Super Hero & Hero customers): Donate your Points to a charity project of your selection from a predefined list.
      1. The minimum amount of points to donate is 1,000 Points (1KD).
      2. Donate to Charity redemption transactions are non-refundable.
    8. Cashback (Eligible for Tier Super Hero and Hero customers): Redeem your Points for cash in your card.
      1. Any accumulated point is eligible for cashback redemption
      2. Point value to cashback is 0.001 KD
      3. Tier Super Hero can redeem 100% of their Tam reward points cashback and tier Hero customers can redeem 75% of their Tam reward points as cashback
      4. The minimum amount of points to redeem to cashback is 5,000 points (5KD)
      5. Selecting points to redeem as cashback will be based on intervals of 5,000 Points per 5KD
      6. Customers are only allowed to redeem a maximum of 1,000,000 Points (1,000 KD) throughout 12 months
      7. Cashback value will be added to the customers card on a monthly basis.
Termination
1. 1. 1. The bank has the sole right to terminate the Tam Rewards Program without the need for any written notice to the customer and without any reason whatsoever, and any unredeemed point at that time will be forfeited with no value or compensation to cardholders.
    2. The customer in Tam Rewards Program will terminate automatically upon death, insolvency, unsatisfactory conduct on the account (which is determined in our sole discretion). In that event, the right to earn Points and redeem Tam Rewards is automatically forfeited.
    3. The Rewards account status follows the customer account status, if member account was frozen by the bank for any reason or is not eligible to perform a purchase transaction, the member status will change to “Deactivated” and will be unable to redeem or earn new Points until the bank activates the account status again. The same applies if the required customer information (KYC) is not updated / valid on the system. If customer account is closed, member points balance will be set to ‘0’ and all generated vouchers in members wallet will not be usable.
    4. The bank may make changes to these terms & conditions without prior notice. Earning or redeeming Reward Points on a customer’s account will constitute acceptance of the revised terms & conditions. We may suspend or terminate the Tam Rewards Program but will give as much notice as we reasonably can before we do so. If this happens, all customer account(s) will be suspended or terminated.